Understanding our services and refund terms
This Refund & Cancellation Policy applies to all transactions made on vahanbazaar.in. By using our Platform and making a payment, you agree to the terms outlined below. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.
We reserve the right to update this policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
VahanBazaar.in is a vehicle marketplace that connects buyers and sellers. We offer the following paid services:
When a seller lists a vehicle, we verify the Registration Certificate (RC) and registration number using AI-powered OCR. This auto-verification is free of charge. If auto-verification fails, sellers can opt for manual review by our team for a one-time fee of ₹99.
Buyers can purchase contact credit plans to view seller phone numbers for vehicles they are interested in. Each contact reveal uses one credit from the buyer's plan balance. We also offer 5 free welcome credits to new users.
Two standalone paid tools under /buyer-tools/: Vahan Verify (₹49) delivers full RC data with challan status; AI Vahan Inspection (₹249) adds AI photo analysis, model-specific known issues, and inspection questions.
We believe in a fair and transparent refund policy. Refund eligibility depends on the scenario:
| Scenario | Refund Policy |
|---|---|
| Purchased plan, no credits used | Full refund within 7 days of purchase |
| Some credits used | No partial refund (credits already consumed). See exception below* |
| All credits used | No refund |
| Free credits (5 welcome bonus) | Not applicable (no payment was made) |
| Manual verification fee (₹99) | Non-refundable (service is consumed instantly) |
| Vahan Verify (₹49) — report successfully generated | Non-refundable (digital service consumed on generation) |
| Vahan Verify (₹49) — report generation failed / no report rendered | Full auto-refund within 5 business days |
| Vahan Verify — User lost the PDF (forgot to download) | Non-refundable (report was delivered; User is responsible for saving the PDF) |
| AI Vahan Inspection (₹249) — report successfully generated | Non-refundable (digital service consumed on generation) |
| AI Vahan Inspection (₹249) — generation failed at any step | Full auto-refund within 5 business days |
| Payment failed / double charged (any service) | Full refund within 5–7 business days |
*Exception — Invalid Contact Number: If a buyer reveals a seller's contact number and the number is verified as invalid, no longer in service, or does not belong to the listed seller due to a platform error, VahanBazaar will restore the credit to the buyer's account or provide a refund for that specific reveal. To report an invalid number, contact us within 7 days of the reveal with the listing details and evidence (e.g., screenshot of the number being unreachable).
*Vahan Check Tools — Data Correction Window: If you believe any factual data in a generated Vahan Verify or AI Vahan Inspection report is incorrect (for example, a mismatched owner name or an outdated insurance date), please contact support@vahanbazaar.in within 7 days of report generation with your report receipt ID. We will investigate with our data provider (SurePASS) and, at our discretion, either re-issue the corrected report at no extra charge or refund the fee if the error is confirmed to be on our end. After the 7-day window, reports are deemed accepted as rendered. Errors in the underlying government VAHAN database (which we do not control) are outside the scope of this remedy.
Since our services are instant and digital in nature, cancellation is not possible once a service has been delivered:
However, if you have purchased a credit plan and have not used any credits, you may request a full refund within 7 days of purchase.
How to request a refund:
Refund timeline: Approved refunds are processed back to the original payment method within 5–7 business days.
We believe in being upfront about our pricing and terms:
If you have any concerns about a transaction or our services, we encourage you to reach out to us. We are committed to resolving all genuine issues:
If you have any questions about our refund policy or need to request a refund, please reach out:
Email: support@vahanbazaar.in
Grievance Officer
PremKumar K
Email: support@vahanbazaar.in
Phone: +91 95009 94796
We endeavour to acknowledge all grievances within 48 hours and resolve them within 30 days.